We, GFT (WA) Pty Ltd (ACN 611 555 536) trading as Quax recognise the importance of your privacy and are committed to using personal and sensitive information in compliance with the Australian Privacy Principles (“APP”) as set out in the Privacy Act 1988 (Cth) (as amended) (“Act”). This policy provides the framework within Quax for the collection, use, disclosure, protection and disposal of information covered by privacy legislation.
2. Types of Information Collected
We only collect personal or sensitive information that is necessary for us to operate our business which is the provision of services to prepare and lodge your individual tax returns. The kinds of information we collect and hold will include:
- Contact information;
- Tax File Numbers;
- Financial Information
- Data from our Website & Mobile App;
- Data from our accountant portal;
- Login and demographic information;
- Payment data.
If we receive personal information that we did not solicit from you that is not reasonably necessary for or directly related to one of our business activities, we will destroy or de-identify that information as soon as practical if it is lawful to do so.
3. Using a Pseudonym or Being Anonymous
Subject to the exceptions provided for in APP 2, you have the option of not identifying yourself, or of using a pseudonym, when dealing with us in relation to a particular matter. You will appreciate that this right does not arise when the law requires you to identify yourself or it is impracticable for us to deal with you on an anonymous basis.
4. Using and Disclosing Your Personal Information
We respect your privacy. Any personal or sensitive information which we collect about you will only be used for the purposes for which it is collected or for related purposes.
In some circumstances we may use your personal information to provide you with information about other products and services offered or distributed by us, or external third parties. If you receive a commercial electronic message from us and you do not wish to receive any further messages of this nature from us, please follow the steps outlined in the relevant communication for unsubscribing.
Whilst we may utilise external providers for offers and promotions from time to time, any information collected is utilised only as specified in the promotional terms and conditions and maintained in accordance with this policy. If we are required to disclose your information to an external party, it will be only for the purposes outlined in the APP’s, due to a legislative requirement or within our terms of business.
5. Direct Marketingg
Subject to APP 7, we may use or disclose personal information (other than sensitive information) about you for the purpose of direct marketing if:
- we collected the information from you; and
- you would reasonably expect us to use or disclose the information for that purpose; and
- we will provide a simple means by which you may easily request not to receive direct marketing communications; and
- you have not made such a request to us.
6. Unsolicited Information
If we receive personal information and we did not solicit the information we will within a reasonable period determine whether or not we could have collected the information under APP 3 if the entity had solicited the information. Subject to APP 4, if we determine that we could not have collected the personal information and the information is not contained in a Commonwealth record, we will as soon as practicable but only if lawful and reasonable to do so, destroy the information or ensure that the information is de-identified.
The security of your personal information is important to us. We take all reasonable measures to ensure that your personal and sensitive information is stored safely to protect it from misuse, loss, unauthorised access, modification or disclosure, including electronic and physical security measures.
We may take reasonable steps to destroy or permanently de-identify personal information if it is no longer needed for any purpose for which it may be used or disclosure provided that we adhere to the requirements provided for in APP 11.
8. Access to Your Personal Information
If we hold personal information about you, we must, on a request by you, give you access to that information. We will deal with all requests for access to personal information within a reasonable period after the request has been made, and if necessary give access to the information in the manner requested by you.
9. Correction of Your Personal Information
If we hold information about you that is inaccurate, out of date, incomplete, irrelevant or misleading, or you request that we correct the information, we must take such steps as are reasonable in the circumstances to correct that information, subject to the exceptions provided in APP 13.
We will respond to a request within a reasonable period after the request is made and will not charge you for the making of a request or for correcting the personal information. If we refuse to correct the personal information as requested, you we will provide written notice detailing the reasons for the refusal and the mechanisms available to complain about the refusal and any other matters prescribed by any AAP or the Act.
10. Links to Other Sites or Mobile Apps
12. Cross Border Disclosure of Personal Information
Subject to the exceptions provided in APP 8, before we disclose personal information about you to an overseas recipient, we must take such steps which are reasonable in the circumstances to ensure that the overseas recipient does not breach the APPs.
13. Complaints Process
14. More Information on Privacy
You can obtain further information about privacy in Australia and the protection of your personal information on the Australian Federal Privacy Commissioner’s web site at www.privacy.gov.au